FAQs

If you are already our customer, you can login to your account by clicking on ‘login’ button on top right corner at home page. Once logged in to your account you can follow easy to follow steps to send money.

If you are a new customer, simply sign up free by clicking on ‘sign up’ button on top right corner at home page and follow easy steps to get registered with us. Once registered you can send money by following easy steps.

You can download our app as well to access all these facilities on the go.

We require proof of Photo Identification on every transaction of any amount. We further require 2nd proof of ID (photo ID such as passport Driving License or utility bills/bank statements not more than 3 months old) for transactions exceeding £2500.00.

We will ask for proof of funds along with two forms of ID if the transaction exceeds £10,000.00

You can make a bank transfer online. Or you can use your debit card to make a payment when you are at customer counter in our office. We accept cash as well at customer counter in our office.

If you want to become an agent of your company with us, you are required to fill an application form and submit it with the following documents: 

a) Copy of your MLR Registration with HM Customs and Excise, 

b) A copy of your FCA registration certificate, 

c) Proof of your personal identification ‘Passport/UK driving license’, 

d) Proof of address such as Utility Bill, Landline Bill or Bank Statement.

There’s no fee to access the app from your mobile phone. However, normal mobile phone data access and calling charges will apply. Please contact your mobile phone network provider for details.

Most importantly, make sure you know the person you’re sending money to. Only transfer money to someone you know personally or whose identity you can personally verify. And if someone asks for money for a friend or relative in an emergency situation, do everything you can to confirm that the emergency is real before sending the money.

Don’t respond to the email or click on any links. Instead, forward it to us at admin@shahexchange.com or at our postal address: 60 Coldharbour Lane, Hayes, UB3 3ES

Note that Shah Exchange will never send you an email asking for your user ID or password and other personal details.

If you’ve just sent a money transfer and suspect that you may be a victim of fraud, Contact Us immediately. If the transfer hasn’t been completed, we may be able to cancel it and refund your money.

Contact the Department of Consumer and Employment Protection or local law enforcement authorities if you’re uncertain or suspicious of a telephone, mail or email solicitation, or if you feel that you’ve been the victim of fraud.

You can pick it up at our agent locations, Look for the nearest one on our website.

You’ll need the payment identification number as well as the sender’s name, sender’s country and transfer amount. You’ll also need to provide an accepted form of government-issued photo ID to pick up the money.