Terms & Conditions

INTRODUCTION:

  • Welcome to the NETG5 GLOBAL LTD website, where you may read the terms and conditions that apply to the money transfer services (the Services) that are advertised on this page. Please be aware that in these terms and conditions, the word “Services” refers to payment services in accordance with PSR 2017 and Schedule 1 Part 1 of the Payment Services Regulations 2009, as well as money transfer services, money remittance services, and international money remittance services.

  • Please carefully review these terms and conditions (the Conditions), in particular our cancellation and refund policy, before finalising your transaction.

  • You may learn what we gather and how we store information in records by reading our privacy policies on your personal information.

  • You agree to be bound by these Conditions by placing an order for any of the Services offered on this website. Please take the time to read these terms and conditions, which may occasionally be updated or modified and posted on this website. Users of our mobile app and website must accept our terms and conditions in order to register for an account, thus doing so is crucial.

  • Without giving you prior notice, we reserve the right to change the Website, our disclaimers, and the Conditions at any moment. Following a change, if you continue to use the Website (or any portion thereof), it will be assumed that you have accepted the change. However, for the benefit of your valued consumers, in the event of any significant changes to the terms and conditions, we will make particular note on the transaction receipt and, if required, flag prominently on the website.

ABOUT US:

This Website is owned and operated by NETG5 GLOBAL LTD, a private limited company registered under company number: 10732016 having registered office address “74 Coldharbour Lane, Hayes, England, UB3 3ES” and FCA Ref # 782209.

HOW TO COMMUNICATE:

You acknowledge that we can communicate with you long distance through email and other electronic methods and that all agreements, notices, information, and other communications that we give to you electronically satisfies any requirement that such communications be in writing.  We shall email you or publish notifications on our website with information.

FOREIGN ORDER:

  • Customers who live in UK are the users of our website.

  • Any Services bought through the Website for delivery outside the United Kingdom may be subject to fees, tariffs, and/or taxes, as well as other costs associated with adhering to local and international legal and regulatory requirements. In addition to our pricing, you are responsible for paying all applicable customs and/or taxes. Please be aware that we have no control over these fees and that we often cannot forecast their exact amount because it may change as time goes on.

  • You are responsible for adhering to all laws and rules that are relevant to the nation where the Services are intended.

REGISTRATION CRITERIA:

  • After registering on the website or using our mobile app, we kindly ask that you keep your login information confidential. You are accountable for all activities carried out using the specified credentials.

  • You agree to the following by creating an account on the website or mobile application:
    • All of the information provided (Name, Address, Nationality, DOB, Occupation, and Identification Information) is true, accurate, up-to-date, and comprehensive in every way. If your personal information changes, you must notify us in writing so that we may make the required changes to your profile before you start making any more payments.
    • You are at least 18 years old, or if you’re under 18, you have your parent’s or guardian’s permission to register with this website and make purchases from it while working with them and under their supervision.
    • Use only your own username and password to access the website or mobile application, and keep your login information private.
    • Do not share your password with anybody, In the event that you discover any strange activity on your account, change your password right away.

    • Never disclose your login information to anybody, nor give anyone permission to use it directly or indirectly.

  • Please provide accurate and genuine information about:
    • The money remittance transaction.
    • the payee or beneficiary’s full and correct information, including name, address, bank account number, and any additional facts we may occasionally need about the payee or beneficiary,
    • Your full name, address, bank account number, and any other details we may occasionally need from you, and

    • Any other details you provide us with before we finish the Services.

  •  You give us permission to use your name, address, and other provided personal information (including updated information) to get information about you from third parties, such as credit reports, so that we may verify your identity.

  • We reserve the right to revoke any agreement we’ve entered into with you and stop your access to the Website instantly and without prior notice if:
    • You don’t pay us anything when it’s due.
    • You violate these Rules (repeatedly or otherwise)
    • You are pretending to be someone or something else.
    • You refuse to give us the information we need to verify the legitimacy and accuracy of any information you have given us, or to establish your identity, when we ask you to do so.

    • We believe you have participated in fraudulent or illegal behaviour on the Website, are planning to engage in it, or have in some other way been involved in it.

ELIGIBILITY CRITERIA:

  • You must adhere to the following conditions in order to be qualified to use our Website’s Services, engage into valid agreements with us, and do so legally:
    • Be at least 18 years old.
    • Be able to sign a contract lawfully.

    • For the performance or delivery of the Services, please provide complete information of an address in the United Kingdom or the European Economic Area (if you live in the EEA) or your local country address.

  • You may only use the Website with your parent or guardian present and under their direct supervision if you are under the age of 18. You may not use our website if you do not meet the requirements.

  • Identity verification needs for online payments:
    • An acceptable photo ID (Passport or Driving License) If you have a passport that isn’t British, you must also submit a visa scan along with it.
    • Verify your address using a current utility bill, bank account, or council tax bill (please note that the bills should be at least 90 days valid.)

    • Your full name and address.

  • Please note that NETG5 GLOBAL LTD is permitted to validate the legality and authenticity of the identity papers you have submitted with an independent web source.

  • This membership is not intended to be used for commercial endeavours.

  • It can take a minimum of 2 working days to verify and process your requests.

PRICING:

  • The Website provides a pricing list for the Services.

  • Unless otherwise stated, the prices listed are exclusive of VAT and are for execution of the Services in the United Kingdom.

  • We retain the right to raise the price of the Services to reflect any increase in the cost to us caused by any reason outside of our control by giving notice to you at any time prior to delivery or fulfilment of our obligations to you (such as without limitation, any foreign exchange fluctuation, a significant increase in any other costs of third party services). In the unusual event that this happens, you have the right to cancel the order whenever you choose before we start delivering the Services.

PAYMENT POLICY:

  • Payment options include any significant personal (not business) credit or debit card, as well as an electronic payment account described on the order form. If you like to pay us in cash at the branch, you may do so.

  • By making an order, you agree that your prepay/debit/credit card account or electronic payment account, as specified on the order form, will be charged for the purchase.

  • Before the supply of the Services, money will be charged from and cleared from your account.

  • When you use a credit card to pay for your order, we run a number of checks, including getting your card issuer’s approval to make sure you have enough money on hand and for security reasons. This might include checking the accuracy of your name, address, and other personal data you provided during the ordering process against relevant third-party databases, such as those maintained by the card issuer, registered credit reference agencies, and fraud prevention organisations.

  • By agreeing to these Terms, you:
    • Ensure that the information you give us for the purpose of ordering the Services is accurate; confirm that the payment card you’re using is yours; and ensure that there are enough funds on the card to cover the cost of the Services you’ve bought.
    • Guarantee that any and all Services you order are only for your own personal or household use and not for resale.

    • Authorize us to transmit the payment and delivery information you provided during the order process (along with any updated information) in order to obtain authorization from your card issuer in order to verify that you have enough money on hand, to confirm your identity and the validity of your payment card, and for other security purposes like fraud prevention.

  • If there are any issues with the authorization of your card, we will contact you.

  • We will use every reasonable precaution to keep the details of your order and payment secure, to the extent that is within our power to do so, but in the absence of negligence on our part, we are not responsible for any loss you may incur if a third party gains unauthorised access to any data you provide when accessing or ordering from our Website.

CONTRACT FORMATION AND ORDER PROCESS:

  • All orders are subject to availability and acceptance. You will receive email notification if any Services you bought are unavailable, and you can choose to either wait for the item to become available or cancel your order. You must provide us a working email address so that we can get in touch with you if required.

  • Any order you place with us is an offer to buy our Services from us. We have the right to reject any order placed by you at any moment before acceptance without giving a reason. All such offers that we receive from you are subject to our approval.

  • You acknowledge that if we get in touch with you to let you know that we’ve received your order, that doesn’t mean we’ve accepted your offer to buy the Services you requested on the website.

  • Only once we have verified that we will be supplying the requested Service or made it available for download, and after we have charged your payment card, will a contract between you and us (the Contract) comprising these Conditions come into existence. To confirm, we’ll send you an email (a Confirmation Notice). Your offer to purchase the Services from us will effectively be accepted when you get the Confirmation Notice. Only once we give you the Confirmation Notice will the Contract become official (whether or not you receive it).

  • Print out a copy of the Confirmation Notice and make sure all the information is accurate before you sign it.

  • If you order services from us, you will be bound by the terms and conditions in effect at that time, unless we also accept orders from agents acting on behalf of clients. The legal agreement that results is between the Agent and us and is governed by the terms and conditions that the agent will directly inform you about. As they relate to the transaction, you should carefully read these terms and conditions.

DELIVERY METHOD:

  • When a transaction is ready to be paid out, it will be available on our pay-out network, where the recipient just needs to provide their ID to get the money. During the transaction processing process, we may request additional documents in accordance with Compliance rules and procedures. To proceed with transactions to the pay-out destination, we require complete recipient data (Full Beneficiary Name, Contact Number, and Bank Account No.).

  • Any deadlines given for completing the remittance service are simply approximations. Unless there are extraordinary circumstances, it will happen within 30 days or a reasonable amount of time following the date of the Confirmation Notice if no date is stated.

  • If the execution of the Service is delayed in any way, we are not responsible.

REFUND POLICY AND CANCELLATION POLICY:

  • If you experience any difficulties with the Service, do let us know. Use the contact details at the bottom of these Terms and Conditions to get in touch with us.

  • After submitting a Transaction, you have the option to revoke your agreement with us. This right to cancel lasts for fourteen days from the time you submit the transaction, or until the earliest of the time we execute the contract by paying the Pay-out Amount to the Recipient. We reserve the right to impose a cancellation fee if you exercise your right to do so under this clause.

  • If you include the Sender’s complete name, address, and phone number along with the Transaction identification number, Transaction Amount, and the justification for your refund request in a written request for a refund (sent by email or by mail using the contact information at the bottom of these Terms and Conditions), we will take your request into consideration.

  • Any refunds will be sent in the same currency and to the same Payment Instrument that was used to pay the Transaction. Any currency fluctuations that may have happened in the interim won’t be taken into account.

  • If we do provide you a refund, the Transaction Amount will only be returned to you if the Transaction was not paid out to the intended recipient (in which case we will also cancel your pending Transaction); otherwise, the Transaction Fee will be returned to you.

  • In addition to the transaction fee, bank can also subtract its fee from the transaction amount. It should be noted that the bank, not NETG5 Global Ltd., is responsible for this fee.

DATA PROTECTION:

  • GDPR Rules safeguard any information you provide to us so we can provide our services. You consent to the use of such personal data by NETG5 GLOBAL LTD for the provision of our Services, the evaluation of the risk associated with providing our Services, for the purposes specified in our Terms and Conditions, and to enable NETG5 GLOBAL LTD to exercise its legal rights under our Terms and Conditions.

  • You should be aware that: We reserve the right, in our reasonable discretion, to disclose details of your use of the Website in relation to any pending or threatened court proceedings; If we are requested or required to provide your Personal Information and/or information concerning your activities while using the Website by the police, any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, we shall do so.

  • Your information is handled by NETG5 Global Ltd in compliance with our privacy policy.

COPY RIGHTS:

You recognise and agree that the Website’s design, layout, procedures, functionalities, data, and content are protected by copyright, database rights, and any other intellectual property rights owned by NETG5 GLOBAL LTD, its information suppliers, or licensors. NETG5 GLOBAL LTD is the owner and operator of the website. Without the prior written consent of NETG5 GLOBAL LTD, no portion of the Site, its content, or any of its underlying software and databases may be copied or reproduced, shared with third parties, reverse-engineered, reverse-assembled, or used to create any derivative work (whether in physical or electronic form). You are only permitted to access and print a copy of these web pages for your own private, non-commercial use.

DISCLAIMER:

The data presented here is referred to as “the contents” on this website. NETG5 GLOBAL LTD disclaims all liability for any errors or omissions in the contents and makes no warranties or representations about any of the material made available through this website. NETG5 GLOBAL LTD expressly disclaims all responsibility for the contents. You are solely responsible and assume all risk for any action you take based on the above materials.

JURISDICTION:

Any dispute arising under these Terms and Conditions shall be resolved by the courts of England and Wales.